Refund Policy

At GlamLuxe, we strive to provide reliable and high-quality salon management software. This Refund Policy explains the terms under which refunds may or may not be issued.

GlamLuxe operates on a subscription-based pricing model. All payments made for subscription plans (monthly, quarterly, or yearly) grant access to the platform and its features for the selected billing period.

All subscription payments are non-refundable, except in cases where:

• A duplicate payment has been made.
• A technical error caused an incorrect charge.
• Payment was processed but the service was not activated.

Refund requests may be considered if:

• The request is made within 7 days of purchase, and
• The platform has not been substantially used, and
• There is a verified billing error.

Refund approval is solely at the discretion of GlamLuxe.

Charges for add-on services, including but not limited to:

• SMS notifications
• WhatsApp messaging
• Payment gateway fees
• Third-party integrations

are non-refundable, as these are billed based on usage.

Users may cancel their subscription at any time. However:

• The cancellation will take effect at the end of the billing cycle.
• No partial refunds will be issued for unused time.

If a refund is approved:

• It will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.

For refund-related queries, contact:

Email: support@GlamLuxe.com